Shipping Policy

At GYMagic Inc., we carefully prepare and package every order so your gymnastics apparel and accessories arrive safely and as quickly as possible. The following information explains our order processing, shipping, delivery, tracking, and international shipping procedures.

Order Processing

Orders are generally processed within 2 business days, Monday through Friday, excluding statutory holidays and other days when GYMagic Inc. is closed.

Processing time refers to the time required to prepare your order for shipment and is separate from the carrier's estimated delivery time.

During busy periods, special events, product launches, holidays, or unusually high order volumes, processing times may be longer. We appreciate your patience during these periods.

Shipping Within Canada

Available shipping services and rates are displayed at checkout based on your delivery address, package size, weight, and available carrier services.

Canada Post shipping options may include:

• Expedited Parcel

• Xpresspost

• Priority

Available services may vary depending on the destination.

Estimated delivery times provided by the carrier begin after your order has been processed and accepted by the carrier.

Carrier delivery estimates are not guaranteed by GYMagic Inc. and may be affected by weather, service interruptions, holidays, peak shipping periods, or other circumstances outside our control.

Priority Orders

Orders selecting Canada Post Priority that are placed before 10:00 a.m. Eastern Time (ET), Monday through Friday, will generally be processed for shipment the same business day, provided the merchandise is in stock, and no additional information is required to complete the order.

Priority orders placed after 10:00 a.m. ET will generally be processed on the next business day.

Selecting an expedited shipping service does not change the processing requirements for custom, personalized, made-to-order, or special-order merchandise unless otherwise stated.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Name

• Street address

• Unit or apartment number

• City

• Province/State

• Postal/ZIP code

• Country

If you notice an error after placing your order, please contact us at sales@gymagic.ca as soon as possible.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Where a shipping carrier does not support delivery to a PO Box, for the selected service, a valid street address will be required.

Shipment Confirmation & Tracking

Once your order has been fulfilled and shipped, you will receive a shipment confirmation email with your tracking information, where tracking is available for the selected shipping service.

Please allow some time for the carrier's tracking system to update after receiving your shipment confirmation.

Delivery Delays

Once an order has been transferred to the shipping carrier, delivery times are subject to the carrier's network and operating conditions.

Unexpected delays may occur because of weather, customs processing, transportation interruptions, high shipping volumes, incorrect addresses, or other circumstances outside GYMagic Inc.'s reasonable control.

If your shipment appears to be significantly delayed, please contact us at sales@gymagic.ca, and we will assist you in reviewing the tracking information and determining the appropriate next steps.

Lost or Missing Packages

If your tracking information shows no movement for an extended period or your package has not arrived within the expected delivery period, please contact us at sales@gymagic.ca.

We will work with you and, where appropriate, the shipping carrier to investigate the shipment.

If tracking shows a package as delivered but you cannot locate it, please first check around your delivery location, with members of your household, building management or concierge, and nearby delivery areas.

If you still cannot locate the package, contact us so we can assist with the next steps.

Damaged Shipments

Please inspect your order when it arrives.

If your package or merchandise arrives damaged, please contact GYMagic Inc. at sales@gymagic.ca as soon as possible.

Please keep:

• The damaged merchandise

• The original shipping box or mailer

• All packaging materials

• Your shipping label

We may also request photographs of the package, shipping label, packaging materials, and damaged merchandise so that we can investigate the issue and, where appropriate, submit a claim with the carrier.

Please do not discard damaged merchandise or packaging until we have advised you that it is no longer required.

We will work with you to determine an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

International Shipping

GYMagic Inc. ships to select international destinations.

Available international shipping options, rates, and estimated delivery times will be displayed at checkout where international delivery is available.

International orders may be subject to customs clearance procedures when entering the destination country. Customs processing may result in additional delivery time beyond the carrier's original estimate.

Customs, Duties, Tariffs & Import Taxes

International shipments may be subject to customs duties, tariffs, import taxes, brokerage fees, handling charges, or other government and customs-related fees imposed by the destination country.

Unless otherwise expressly stated at checkout, these charges are not included in the product price or shipping charge paid to GYMagic Inc.

Where permitted by applicable law, the recipient is responsible for paying customs duties, tariffs, import taxes, brokerage fees, and other import-related charges assessed by the destination country or shipping carrier.

GYMagic Inc. does not control these charges and cannot guarantee the amount that may be assessed.

We recommend checking with your local customs authority before ordering if you have questions regarding potential import charges.

Nothing in this section limits any consumer rights or obligations that apply under the laws of the customer's jurisdiction.

Refused or Unclaimed International Shipments

If an international shipment is refused, abandoned, or left unclaimed because the recipient does not pay applicable customs duties, tariffs, taxes, brokerage fees, or other import charges, additional carrier or return-shipping charges may be incurred.

Where permitted by applicable law, any eligible refund may be reduced by non-refundable shipping charges, return transportation costs, customs charges, or other costs incurred by GYMagic Inc. as a result of the refused or unclaimed shipment.

Custom, personalized, made-to-order, and other non-returnable merchandise remains subject to our Returns & Refunds Policy.

European Union Orders

Orders shipped to customers covered by European Union consumer protection laws remain subject to applicable EU consumer rights.

Where the statutory 14-day right of withdrawal applies, eligible customers may have the right to withdraw from an online purchase within 14 days after receiving their goods.

Please refer to our Returns & Refunds Policy for complete information regarding the EU 14-day right of withdrawal, return shipping responsibilities, eligible delivery-cost reimbursement, exclusions, and the return process.

Free In-Store Pickup

GYMagic Inc. offers Free In-Store Pickup at our Scarborough showroom for eligible online orders.

Please wait until you receive confirmation that your order is ready for pickup before coming to the showroom.

Pickup location:

GYMagic Inc.
15-151 Nashdene Rd.
Scarborough, ON M1V 2T3
Canada

Please have your order confirmation or order number available when collecting your purchase.

Questions About Shipping?

If you have questions about your order, shipping method, tracking information, or an international shipment, please contact us:

GYMagic Inc.
15-151 Nashdene Rd.
Scarborough, ON M1V 2T3
Canada
Email: sales@gymagic.ca
Telephone: 416-335-5963

We're happy to help.