Returns & Refunds Policy

At GYMagic Inc., we want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help make the return or exchange process as simple as possible.

30-Day Return Policy

We accept eligible returns and exchanges within 30 days of the date you receive your order.

To be eligible for a return or exchange, merchandise must be:

• Unworn, unused, and unwashed

• In the same condition in which it was received

• With all original tags attached

• In its original packaging, where applicable

• Accompanied by a receipt or proof of purchase

GYMagic Inc. reserves the right to refuse a return if the merchandise does not meet these conditions.

Starting a Return or Exchange

Before sending an item back, contact us at sales@gymagic.ca with your order number and the item(s) you would like to return or exchange.

Approved returns should be sent to:

GYMagic Inc.
15-151 Nashdene Rd.
Scarborough, ON M1V 2T3
Canada

Please do not send merchandise back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your merchandise is defective, damaged during shipping, or you received an incorrect item, contact us at sales@gymagic.ca as soon as possible. Include your order number and, where possible, photos showing the issue.

We will review the situation and work with you to make it right. When GYMagic is responsible for an incorrect, defective, or damaged item, we will provide appropriate return instructions and cover reasonable return shipping costs where required.

Exceptions & Non-Returnable Items

For hygiene, safety, customization, and other applicable reasons, certain merchandise cannot be returned or exchanged, including:

• Custom-made team apparel and special orders

• Personalized or customized merchandise

• Gift cards

• Personal care or hygiene-related products where applicable

• Scrunchies and other designated personal-use accessories

• Items marked Final Sale

Please contact us at sales@gymagic.ca if you have questions about whether a particular item is eligible for return.

These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective or misdescribed goods.

Sale Items

Unless an item is marked Final Sale, eligible sale merchandise may be exchanged within the applicable return period, provided it meets our return conditions.

Sale merchandise is not eligible for a refund.

Final Sale merchandise cannot be returned or exchanged, except where required by applicable law.

Exchanges

Need a different size, colour, or style? Please contact us at sales@gymagic.ca.

Once your return has been approved, we can provide instructions for completing your exchange. Exchanges are subject to product availability.

If the requested replacement is unavailable, we will work with you to determine an appropriate alternative.

European Union – 14-Day Right of Withdrawal

If your purchase is covered by European Union consumer protection laws for distance or online sales, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise your right of withdrawal, you must notify GYMagic Inc. of your decision within the 14-day withdrawal period by contacting sales@gymagic.ca.

After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days after notifying us of your decision to withdraw.

You may inspect and handle the merchandise only to the extent reasonably necessary to determine its nature, characteristics, and fit, similar to what you would reasonably do when examining merchandise in a store. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.

Unless otherwise required by law or agreed to by GYMagic Inc., the customer is responsible for the direct cost of returning merchandise under the EU 14-day right of withdrawal.

Where the statutory EU right of withdrawal applies, we will reimburse eligible payments received from you, including the cost of our least-expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive or express delivery method are not refundable.

Reimbursement will be made using the same payment method used for the original transaction unless otherwise agreed. We may withhold reimbursement until we have received the returned merchandise or you provide evidence that the merchandise has been sent back, whichever occurs first.

Certain products may be excluded from the EU right of withdrawal, including goods that are made to the consumer's specifications or clearly personalized, as permitted by applicable law.

Nothing in this policy limits any additional consumer rights available to you under applicable European Union or national consumer protection laws.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original method of payment. Please allow up to 10 business days after GYMagic processes the refund for it to appear on your account, depending on your bank or credit card provider.

If more than 15 business days have passed since we confirmed that your refund was processed and you have not received it, please contact us at sales@gymagic.ca.

Original shipping charges are generally non-refundable except where required by applicable law, including applicable EU withdrawal rights, or where the return results from an error by GYMagic Inc.

Return Shipping

For standard returns or exchanges due to size, fit, colour, style preference, or change of mind, return shipping costs are the customer's responsibility, unless otherwise stated or required by law.

Original shipping charges are non-refundable except where required by applicable law.

We recommend using a trackable shipping service when returning merchandise. GYMagic Inc. cannot be responsible for return packages that are lost or damaged before they are received by us.

If GYMagic provides a prepaid return shipping label for a return where the customer is responsible for return shipping, the cost of the return label may be deducted from the approved refund where permitted by law.

In-Store & Event Purchases

Eligible merchandise purchased at our GYMagic showroom, pop-up shops, gymnastics competitions, meets, or other in-person events may be returned or exchanged, in accordance with our standard return conditions.

Customers are responsible for any shipping costs associated with returning merchandise originally purchased in person, unless the merchandise is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

Gifts

If you received an item as a gift, please contact us at sales@gymagic.ca before returning it.

Proof of purchase may be required. Where eligible, gift returns may be issued as GYMagic store credit rather than refunded to the gift recipient.

Questions?

At GYMagic, we're committed to making every step of your experience a great one, from finding the perfect gymnastics apparel to receiving your order at your door.

If you have any questions about a return, exchange, or refund, please do not hesitate to contact us:

GYMagic Inc.
15-151 Nashdene Rd.
Scarborough, ON M1V 2T3
Canada
Email: sales@gymagic.ca
Telephone: 416-335-5963

We're happy to help.